Returns & Cancellations

Purchased samples are non-returnable.  Seconds, overruns & made-to-order and historic reproduction tiles are final sale; no refunds will be given; exchanges will be considered.  A 6% processing fee will be charged, if orders are canceled within 18 hours, unless already shipped; then customer pays shipping and the processing fee.  

No refund is available after 18 hours. All orders become final; NO EXCEPTIONS.Tiles that are broken during return shipping will be replaced. Any remaining balance will be available as store credit, good for one year.