Returns & Cancellations

Purchased samples are non-returnable.  Seconds, overruns & made-to-order tiles are final sale; no refunds will be given; exchanges will be considered.  A 6% processing fee will be charged, if orders are canceled within 24 hours, unless already shipped; then customer pays shipping and the processing fee.  Cancelled orders will result in a 50% restocking fee.  Outbound and return shipping is at customer's expense.   Tiles broken during return shipping will be deducted from refund.  Remaining balances will be available as store credit, good for one year.  Payments on ordered projects are nonrefundable after 24 hours.